![]() Gartner has a great model of work efforts and all these must be improved, requiring a focus on structured and unstructured processes as well as on decisions. And this requires LOB managers and executives, enterprise and business architects, business and process analysts to bring different perspectives to bear effectively. ![]() We must do new things that make our old things obsolete. ![]() Music, media, transportation and more have been disrupted and everyone is at risk of disruption. In response companies cannot just focus on operational improvement (good for the company, not for customers) or just on customer experience (expensive for the company) – we must focus on both – on transformation, on outcomes and on new business models. Final session for me at Building Business Capability is Denis Gagne of Trisotech talking about the intersection of process, case and decision modeling – BPMN, CMMN and DMN – and the importance of these standards to business analysts.ĭenis reminds us that all organizations are facing a new digital future with rapid technology change, changing customer behavior and increasing competition.
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June 2023
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