![]() ![]() The Code and its provisions are to be interpreted purposively, by reference to their objectives.A service provider may not require a customer to waive a right under the Code, contractually or otherwise, in order to receive the service provider’s services and.If any part of the Code or a contract for wireless services is ambiguous, or if it is unclear how the terms of the Code or the contract are to be applied, then the Code and the contract must be interpreted in a manner that is favourable to the customer.Box 56067 – Minto Place RO, Ottawa, On K1R 7Z1 Website: Toll-free: 1-88 TTY: 1-87 Email: Fax: 1-87 Preamble 1. ![]() If the customer is not satisfied with the service provider’s response, they can contact the Commissioner for Complaints for Telecommunications Services Inc. ![]() Defined terms are indicated in italics and bold the first time they appear in the Code.Ī customer who believes that their service provider is not adhering to the Code must first try to resolve the problem directly with the service provider. The following sections of the Code also apply to prepaid services: A.1-3 B.2 E.1, E.4, and E.5 F.1-4 G.1-4 and J.1.ĭefinitions of terms used in the Code, including the differences between prepaid services and postpaid services, are provided at the end of the Code. All sections of the Code apply to postpaid services. All service providers must comply with the Code. The Code applies to all wireless services, whether purchased on a stand-alone basis or as part of a bundle, and whether purchased in person, online, or over the phone. contribute to a more dynamic wireless market.establish consumer-friendly business practices for the wireless service industry where necessary and.make it easier for individual and small business customers to obtain and understand the information in their wireless service contracts.The Canadian Radio-television and Telecommunications Commission (CRTC) has created this Wireless Code (the Code) so that consumers of retail mobile wireless voice and data services (wireless services) will be better informed of their rights and obligations contained in their contracts with wireless service providers (service providers). ![]()
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